Help – Identity and Access Management

UT Service Desk

Front line support for IAM systems is provided by the UT Service Desk. If you are not sure where to go or whom to contact, start here.

Phone: +1 512-475-9400
Email: help@utexas.edu
Online: https://ut.service-now.com/sp

New Customers

If you are planning to select a vendor product or develop a new system that will require EID authentication or access to UT directory information, please visit the Integrations page for instructions.

Documentation

For usage instructions, configuration information, answers to common questions, and basic troubleshooting please view the relevant help pages below (documentation provided by UT ServiceNow):

Non-IAM Systems

While the following products and services typically fall under the umbrella of identity and access management, the IAM Team does not directly support them:

System Support

New or prospective customer? Please visit the Integration page.

Planned maintenance is posted on the IT Maintenance Calendar.

Release notes can be found on the News page.

Current alerts and outages for IAM systems are posted on the Alerts & Outages page.

Information about historical outages is posted at ITS Incident Reports.

System documentation can be found on our knowledge base.

Front line support for IAM systems is provided by the UT Service Desk. Their contact information is below:

Phone: +1 512-475-9400
Email: help@utexas.edu
Online: https://ut.service-now.com/sp

External Inquiries

If you are from another university and interested in learning more about how the IAM Team at The University of Texas at Austin has implemented a particular solution, you may email us at eidteam@utlists.utexas.edu.

Media contacts are handled by the university’s Media Relations team.

The IAM Team does not accept unsolicited offers for any product or service. For more information, please contact the UT Purchasing Office.