Help

UT Service Desk

Front line support for IAM systems is provided by the UT Service Desk. If you are not sure where to go or whom to contact, start here.

Phone: +1 512-475-9400
Email: help@utexas.edu
Online: https://ut.service-now.com/sp

New Customers

If you are planning to select a vendor product or develop a new system that will require EID authenticationAuthentication Authentication determines whether the user is who they claim to be. or access to UT directory information, please visit the Integration page for instructions.

Documentation

For usage instructions, configuration information, answers to common questions, and basic troubleshooting please view the relevant help pages below (documentation provided by UT ServiceNow):

Non-IAM Systems

The IAM Team works closely with other groups on campus to provide IAM-related services. The services below are not supported by the IAM Team, however we work closely with the groups who do provide support.

System Support

Looking to add EID authentication to your web application? Please visit the Integration page.

Release notes can be found on the News page.

System documentation can be found on our knowledge base.

Front line support for IAM systems is provided by the UT Service Desk. Their contact information is below:

Phone: +1 512-475-9400
Email: help@utexas.edu
Online: https://ut.service-now.com/sp

Status Pages

Planned maintenance and outage alerts for IAM systems are posted on the UT ServiceNow Alerts & Outages page.

Duo, our 3rd party provider for Multi-Factor Authentication (MFAMFA Authentication makes use of one or more factors of authentication: something you know (e.g., a password), something you have (e.g., your smartphone), or something you are (e.g., a fingerprint). Multi-Factor Authentication (MFA) makes use of two or more factors when authenticating you.) posts their status at https://status.duo.com/.

Qualtrics, our 3rd party provider for forms such as the integration request form, posts their status at https://www.qualtrics.com/status/.

Incident Reports

Information about historical outages is posted at ITS Incident Reports.

Duo, our 3rd party provider for Multi-Factor Authentication (MFA) posts incident reports at https://status.duo.com/#past-incidents.

Information Security

Identity and Access Management is very closely aligned with information security. For more information on information security, please review the following resources from our Information Security Office.

External Inquiries

If you are from another university and interested in learning more about how the IAM Team at The University of Texas at Austin has implemented a particular solution, you may email us at eidteam@utlists.utexas.edu.

Media contacts are handled by the university’s Media Relations team.

The IAM Team does not accept unsolicited offers for any product or service. For more information, please contact the UT Purchasing Office.