Help

UT Service Desk

Front line support for IAM systems is provided by the UT Service Desk external-link. If you are not sure where to go or whom to contact, start here.

Phone: 512-475-9400
Email: help@its.utexas.edu
Online: https://ut.service-now.com/utss/createTicket.do external-link

New Customers

If you are planning to select a vendor product or develop a new system that will require EID authentication or access to UT directory information, please e-mail us at iam-integrations@utlists.utexas.edu with general information about your project and your contact information as early in your project as possible. We will email you a questionnaire for you to complete to help us determine the best IAM product or solution for your needs, and can also help you ask the right questions to ensure that you select a vendor compatible with campus IAM systems.

Documentation

For usage instructions, configuration information, answers to common questions, and basic troubleshooting please view the relevant help pages below (documentation provided by UT ServiceNow external link):

System Support

Alerts and outages for IAM systems are posted on the Alerts & Outages external link page.

Planned maintenance is posted on the IT Maintenance Calendar external link.

For help with a specific system, you may send an email to:

To speak with someone on the phone, please call the UT Service Desk external-link at 512-475-9400. The UT Service Desk provides front line support for IAM systems.

External Inquiries

If you are from another university and interested in learning more about how the IAM Team at The University of Texas at Austin has implemented a particular solution, you may email us at eidteam@utlists.utexas.edu.

To report an issue with this page, please submit a ticket.

© The University of Texas at Austin 2017 Information Technology Services. All rights reserved. | Emergency Information | Site Policies | Web Privacy Policy | Web Accessibility Policy