Help – Identity and Access Management

UT Service Desk

Front line support for IAM systems is provided by the UT Service Desk. If you are not sure where to go or whom to contact, start here.

Phone: 512-475-9400
Email: help@utexas.edu
Online: https://ut.service-now.com/utss/createTicket.do

New Customers

If you are planning to select a vendor product or develop a new system that will require EID authentication or access to UT directory information, please e-mail us at iam-integrations@utlists.utexas.edu with general information about your project and your contact information as early in your project as possible. We will email you a questionnaire for you to complete to help us determine the best IAM product or solution for your needs, and can also help you ask the right questions to ensure that you select a vendor compatible with campus IAM systems.

Documentation

For usage instructions, configuration information, answers to common questions, and basic troubleshooting please view the relevant help pages below (documentation provided by UT ServiceNow):

System Support

New or prospective customer? Please visit the Integration page.

Planned maintenance is posted on the IT Maintenance Calendar .

Release notes can be found on the News page.

Current alerts and outages for IAM systems are posted on the Alerts & Outages page.

Information about historical outages is posted at ITS Incident Reports.

Front line support for IAM systems is provided by the UT Service Desk. Their contact information is below:

Phone: 512-475-9400
Email: help@utexas.edu
Online: https://ut.service-now.com/utss/createTicket.do

External Inquiries

If you are from another university and interested in learning more about how the IAM Team at The University of Texas at Austin has implemented a particular solution, you may email us at eidteam@utlists.utexas.edu.