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Metrics

At a Glance

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Annual Service Levels

Below are the Service Level Objectives (SLOs/targets) and Service Level Indicators (SLIs/achieved metrics) for IAM service availability.

ServiceTarget2022202120202019
Enterprise AuthenticationAuthentication Verifying the identity of a user, process, or device, often as a prerequisite to allowing access to a system’s resources.99.491%99.815%99.968%99.940%99.989%
Multi-Factor AuthenticationMFA Authentication makes use of one or more factors of authentication: something you know (e.g., a password), something you have (e.g., your smartphone), or something you are (e.g., a fingerprint). Multi-Factor Authentication (MFA) makes use of two or more factors when authenticating you.98.900%99.795%99.950%99.256%100.000%
SailPoint IdentityIQIIQ SailPoint IdentityIQ (IIQ) is a group- and role-based authorization management service. See Identity Lifecycle Management for more information.99.178%99.499%99.972%98.275%99.876%
uTexas Enterprise Directory (TEDTED The uTexas Enterprise Directory (TED) is the university’s enterprise directory. See uTexas Enterprise Directory (TED) in the service catalog for more information.)99.237%100.000%99.954%99.917%99.944%
uTexas Identity Manager (TIMTIM The uTexas Identity Manager (TIM) is the university’s identity manager. See uTexas Identity Manager (TIM) in the service catalog for more information.)99.192%99.927%99.940%98.687%99.812%

Recent News

  • Release Notes – SailPoint IdentityIQ (IIQ) – Version 2024.1.1
  • Release Notes – SailPoint IdentityIQ (IIQ) – Version 2024.1.0
  • Release Notes – uTexas Identity Manager – TIM 2023.2.1
  • Release Notes – uTexas Identity Manager – TIM 2023.2.0
  • Release Notes – SailPoint IdentityIQ (IIQ) – Version 2023.1.1
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