At a Glance
Annual Service Levels
Below are the Service Level Objectives (SLOs/targets) and Service Level Indicators (SLIs/achieved metrics) for IAMIAM Identity and Access Management (IAM) is a set of policies, processes, and technologies designed to ensure that the right individuals (identities) have the right access to resources within an organization. IAM involves managing and securing digital identities, controlling access to systems and data, and maintaining the confidentiality, integrity, and availability of information. service availability.
| Service | Target | 2025 | 2024 | 2023 | 2022 | 2021 |
|---|---|---|---|---|---|---|
| Enterprise AuthenticationAuthentication Authentication is the act of determining that a person is who they claim to be. For more information, see our Concepts page. | 99.491% | 99.779% | 99.972% | 99.818% | 99.815% | 99.968% |
| Multi-Factor Authentication | 98.900% | 99.949% | 99.983% | 100.000% | 99.795% | 99.950% |
| SailPoint IdentityIQ | 99.178% | 100.00% | 100.00% | 99.994% | 99.499% | 99.972% |
| uTexas Enterprise Directory (TEDTED The uTexas Enterprise Directory (TED) is the University’s enterprise directory. See uTexas Enterprise Directory (TED) in the service catalog for more information.) | 99.237% | 99.884% | 99.350% | 100.00% | 100.00% | 99.954% |
| uTexas Identity Manager (TIMTIM The uTexas Identity Manager (TIM) is the University’s identity manager. See uTexas Identity Manager (TIM) in the service catalog for more information.) | 99.192% | 100.00% | 99.951% | 99.994% | 99.927% | 99.940% |
Over the Years
| Metric | 2025 | 2024 | 2023 | 2022 |
|---|---|---|---|---|
| Authentications | 55,844,316 | 56,077,651 | 57,485,236 | 56,442,790 |
| Enterprise Directory Searches | 3,466,516,955 | 3,229,072,508 | 3,546,445,122 | 3,170,817,345 |
| Public Directory Searches | 5,454,234 | 21,419,525 | 22,105,696 | 26,186,616 |
| Total Count of UT EIDsUT EID The University of Texas Electronic Identity (UT EID or EID) is the public records identifier for principals at the university. See our Concepts page for more information. | 11,501,825 | 11,156,676 | 10,774,149 | 10,436,320 |
| EIDs Added | 345,216 | 374,572 | 310,224 | 240,188 |
| Password Changes | 410,471 | 413,814 | 192,005 | 354,136 |
More Metrics
For more metrics, check out our IAM Metrics site.