At a Glance
Annual Service Levels
Below are the Service Level Objectives (SLOs/targets) and Service Level Indicators (SLIs/achieved metrics) for IAM service availability.
|Enterprise AuthenticationAuthentication Verifying the identity of a user, process, or device, often as a prerequisite to allowing access to a system’s resources.||99.491%||99.815%||99.968%||99.940%||99.989%|
|Multi-Factor AuthenticationMFA Authentication makes use of one or more factors of authentication: something you know (e.g., a password), something you have (e.g., your smartphone), or something you are (e.g., a fingerprint). Multi-Factor Authentication (MFA) makes use of two or more factors when authenticating you.||98.900%||99.795%||99.950%||99.256%||100.000%|
|SailPoint IdentityIQIIQ SailPoint IdentityIQ (IIQ) is a group- and role-based authorization management service. See Identity Lifecycle Management for more information.||99.178%||99.499%||99.972%||98.275%||99.876%|
|uTexas Enterprise Directory (TEDTED The uTexas Enterprise Directory (TED) is the university’s enterprise directory. See uTexas Enterprise Directory (TED) in the service catalog for more information.)||99.237%||100.000%||99.954%||99.917%||99.944%|
|uTexas Identity Manager (TIMTIM The uTexas Identity Manager (TIM) is the university’s identity manager. See uTexas Identity Manager (TIM) in the service catalog for more information.)||99.192%||99.927%||99.940%||98.687%||99.812%|