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Metrics

At a Glance

This image contains a series of IAM Metrics and is a PNG version of the associate PDF file, which can be downloaded.
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Annual Service Levels

Below are the Service Level Objectives (SLOs/targets) and Service Level Indicators (SLIs/achieved metrics) for IAMIAM Identity and Access Management (IAM) is a set of policies, processes, and technologies designed to ensure that the right individuals (identities) have the right access to resources within an organization. IAM involves managing and securing digital identities, controlling access to systems and data, and maintaining the confidentiality, integrity, and availability of information. service availability.

ServiceTarget20242023202220212020
Enterprise AuthenticationAuthentication Authentication is the act of determining that a person is who they claim to be. For more information, see our Concepts page.99.491%99.972%99.818%99.815%99.968%99.940%
Multi-Factor Authentication98.900%99.983%100.000%99.795%99.950%99.256%
SailPoint IdentityIQ99.178%100.000%99.994%99.499%99.972%98.275%
uTexas Enterprise Directory (TEDTED The uTexas Enterprise Directory (TED) is the University’s enterprise directory. See uTexas Enterprise Directory (TED) in the service catalog for more information.)99.237%99.350%100.000%100.000%99.954%99.917%
uTexas Identity Manager (TIMTIM The uTexas Identity Manager (TIM) is the University’s identity manager. See uTexas Identity Manager (TIM) in the service catalog for more information.)99.192%99.951%99.994%99.927%99.940%98.687%

Over the Years

Metric2024202320222021
Authentications56,077,65157,485,23656,442,79051,683,427
Enterprise Directory Searches3,229,072,5083,546,445,1223,170,817,3452,781,687,703
Public Directory Searches21,419,52522,105,69626,186,61619,989,882
Total Count of UT EIDsUT EID The University of Texas Electronic Identity (UT EID or EID) is the public records identifier for principals at the university. See our Concepts page for more information.11,156,67610,774,14910,436,32010,112,113
EIDs Added374,572310,224240,188135,103
Password Changes413,814192,005354,136326,545

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Recent News

  • Release Notes – uTexas Enterprise Directory – Release 20250604095505
  • Release Notes – midPoint – Release 2025.3.2
  • Release Notes – IGA Infrastructure – Release 2025.2.2
  • Release Notes – SailPoint IdentityIQ (IIQ) – Version 2025.2.0
  • Release Notes – Enterprise Group Services – Release 2025.2.3

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