Individual Help

Documentation

IAM service offerings are categorized into business services. For usage instructions, configuration information, answers to common questions, and basic troubleshooting please select the relevant business service below.

Business Service	Service Offerings
Authentication	Enterprise AuthenticationAuthentication Verifying the identity of a user, process, or device, often as a prerequisite to allowing access to a system’s resources. Multi-Factor AuthenticationMFA Authentication makes use of one or more factors of authentication: something you know (e.g., a password), something you have (e.g., your smartphone), or something you are (e.g., a fingerprint). Multi-Factor Authentication (MFA) makes use of two or more factors when authenticating you. (MFAMFA Authentication makes use of one or more factors of authentication: something you know (e.g., a password), something you have (e.g., your smartphone), or something you are (e.g., a fingerprint). Multi-Factor Authentication (MFA) makes use of two or more factors when authenticating you.)
Directory Services	uTexas Enterprise Directory (TEDTED The uTexas Enterprise Directory (TED) is the university’s enterprise directory. See uTexas Enterprise Directory (TED) in the service catalog for more information.) White Pages Service (WPSWPS The White Pages Service (WPS) is a directory back-end which supports the university’s web-based public directory.)
Group and Role Management	Apollo Organizational Hierarchy System Contacts (OHSC) SailPoint IdentityIQIIQ SailPoint IdentityIQ (IIQ) is a group- and role-based authorization management service. See Identity Lifecycle Management for more information. (IIQIIQ SailPoint IdentityIQ (IIQ) is a group- and role-based authorization management service. See Identity Lifecycle Management for more information.)
Identity Management	UT EIDUT EID The University of Texas Electronic Identity (UT EID or EID) is the public records identifier for principals at the university. See EID in the service catalog for more information. Self-Service Tool UT EID Administrative Services uTexas Identity Manager (TIMTIM The uTexas Identity Manager (TIM) is the university’s identity manager. See uTexas Identity Manager (TIM) in the service catalog for more information.)

Non-IAM Systems

The IAM Team works closely with other groups on campus to provide IAM-related services. The services below are not supported by the IAM Team, however we work closely with the groups who do provide support.

• Austin Active Directory
• Campus Security Systems
• *DPUSER
• ID Center
• ID Photo Gateway
• Student Photo Roster
• UT Directory
• Virtual ID Cards

Status Pages

Planned maintenance and outage alerts for IAM systems are posted on the UT ServiceNow Alerts & Outages page.

Duo, our 3rd party provider for Multi-Factor Authentication (MFA) posts their status at https://status.duo.com/.

Information Security

Identity and Access Management is very closely aligned with information security. For more information on information security, please review the following resources from our Information Security Office.

• Compromised Credentials
• Passwords
• Security Awareness