Collaboration is a core value of the IAM Team. We want to help your team succeed so that we can collectively further the University’s core mission.
UT Service Desk
Front line support for IAM systems is provided by the UT Service Desk. If you are not sure where to go or whom to contact, start here.
Phone: +1 512-475-9400
Email: help@utexas.edu
Online: https://ut.service-now.com/sp
AuthenticationAuthentication Authentication is the act of determining that a person is who they claim to be. For more information, see our Concepts page.
If you are planning to select a vendor product or develop a new system that will require EIDUT EID The University of Texas Electronic Identity (UT EID or EID) is the public records identifier for principals at the university. See our Concepts page for more information. authentication or access to UT directory information, please visit the Integration page for instructions.
If you already have an existing integration, see the Documentation section below.
Consultation
Is your CSUCSU College, School, or Unit planning on starting a project which will involve access (ABAC or RBAC), authentication, authorizationAuthorization Authorization refers to the act of determining whether an authenticated user is allowed to access a specific resource or take a specific action. For more information, see our Concepts page., directory services, identity lifecycle management, UT EIDs, or other topics related to identity and access management?
Reach out to the IAM Team at eidteam@utlists.utexas.edu early in your process and we can provide you with guidance and advice. In particular, we can help you make informed decisions early on so that you can avoid common stumbling blocks, saving your CSU time and effort.
Documentation
IAM service offerings are categorized into business services. For usage instructions, configuration information, answers to common questions, and basic troubleshooting please select the relevant business service below.
Business Service | Service Offerings |
---|---|
Authentication | Enterprise Authentication Multi-Factor AuthenticationMFA Authentication makes use of one or more factors of authentication: something you know (e.g., a password), something you have (e.g., your smartphone), or something you are (e.g., a fingerprint). Multi-Factor Authentication (MFA) makes use of two or more factors when authenticating you. For more information, see our Concepts page. (MFAMFA Authentication makes use of one or more factors of authentication: something you know (e.g., a password), something you have (e.g., your smartphone), or something you are (e.g., a fingerprint). Multi-Factor Authentication (MFA) makes use of two or more factors when authenticating you. For more information, see our Concepts page.) |
Directory Services | uTexas Enterprise Directory (TEDTED The uTexas Enterprise Directory (TED) is the university’s enterprise directory. See uTexas Enterprise Directory (TED) in the service catalog for more information.) White Pages Service (WPSWPS The White Pages Service (WPS) is a directory back-end which supports the university’s web-based public directory.) |
Group and Role Management | Apollo Enterprise Group Services (EGS) Organizational Hierarchy System Contacts (OHSC) SailPoint IdentityIQIIQ SailPoint IdentityIQ (IIQ) is a group- and role-based authorization management service. See Identity Lifecycle Management for more information. (IIQIIQ SailPoint IdentityIQ (IIQ) is a group- and role-based authorization management service. See Identity Lifecycle Management for more information.) |
Identity Management | UT EIDUT EID The University of Texas Electronic Identity (UT EID or EID) is the public records identifier for principals at the university. See our Concepts page for more information. Self-Service Tool UT EID Administrative Services uTexas Identity Manager (TIMTIM The uTexas Identity Manager (TIM) is the university’s identity manager. See uTexas Identity Manager (TIM) in the service catalog for more information.) |
The TED directory schema can be found on our TED Directory Attributes page.
Non-IAM Team Software
While the IAM Team occasionally works with the software below, we do not provide support.
Non-IAM Team Systems
The services below are not supported by the IAM Team, however we collaborate closely with the groups who do provide support.
- Austin Active Directory
- *DPUSER
- ID Center
- ID Photo Gateway
- Student Photo Roster
- UT Directory
- Virtual ID Cards
Incident Reports
Planned maintenance and outage alerts for IAM systems are posted on the UT ServiceNow Alerts & Outages page.
Duo, our 3rd party provider for Multi-Factor Authentication (MFA) posts their status at https://status.duo.com/.
Qualtrics, our 3rd party provider for forms such as the integration request form, posts their status at https://www.qualtrics.com/status/.
Metrics
We publish our service metrics on our Metrics page.
Status Pages
Information about historical outages is posted at ITS Incident Reports.
Duo, our 3rd party provider for Multi-Factor Authentication (MFA) posts incident reports at https://status.duo.com/#past-incidents.