At a Glance
Annual Service Levels
Below are the Service Level Objectives (SLOs/targets) and Service Level Indicators (SLIs/achieved metrics) for IAM service availability.
| Service | Target | 2022 | 2021 | 2020 | 2019 |
|---|---|---|---|---|---|
| Enterprise AuthenticationAuthentication Authentication determines whether the user is who they claim to be. | 99.491% | 99.815% | 99.968% | 99.940% | 99.989% |
| Multi-Factor Authentication | 98.900% | 99.795% | 99.950% | 99.256% | 100.000% |
| SailPoint IdentityIQ | 99.178% | 99.499% | 99.972% | 98.275% | 99.876% |
| uTexas Enterprise Directory (TEDTED The uTexas Enterprise Directory (TED) is the university’s enterprise directory. See uTexas Enterprise Directory (TED) in the service catalog for more information.) | 99.237% | 100.000% | 99.954% | 99.917% | 99.944% |
| uTexas Identity Manager (TIMTIM The uTexas Identity Manager (TIM) is the university’s identity manager. See uTexas Identity Manager (TIM) in the service catalog for more information.) | 99.192% | 99.927% | 99.940% | 98.687% | 99.812% |
