At a Glance
Annual Service Levels
Below are the Service Level Objectives (SLOs/targets) and Service Level Indicators (SLIs/achieved metrics) for IAM service availability.
| Service | Target | 2021 | 2020 | 2019 | 2018 |
|---|---|---|---|---|---|
| Enterprise Authentication | 99.491% | 99.968% | 99.940% | 99.989% | n/a |
| Multi-Factor Authentication | 98.900% | 99.950% | 99.256% | 100.000% | 100.000% |
| SailPoint IdentityIQ | 99.178% | 99.972% | 98.275% | 99.876% | 99.941% |
| uTexas Enterprise Directory (TED) | 99.237% | 99.954% | 99.917% | 99.944% | 100.000% |
| uTexas Identity Manager (TIM) | 99.192% | 99.940% | 98.687% | 99.812% | 99.972% |
