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Metrics

At a Glance

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Annual Service Levels

Below are the Service Level Objectives (SLOs/targets) and Service Level Indicators (SLIs/achieved metrics) for IAM service availability.

ServiceTarget2021202020192018
Enterprise Authentication99.491%99.968%99.940%99.989%n/a
Multi-Factor Authentication98.900%99.950%99.256%100.000%100.000%
SailPoint IdentityIQ99.178%99.972%98.275%99.876%99.941%
uTexas Enterprise Directory (TED)99.237%99.954%99.917%99.944%100.000%
uTexas Identity Manager (TIM)99.192%99.940%98.687%99.812%99.972%

Recent Posts

  • Release Notes – SailPoint IdentityIQ (IIQ) – Version 2023.1.0
  • Release Notes – uTexas Identity Manager – Version 2023.1.0
  • Change Log – Enterprise Authentication – v20220920093135
  • Release Notes – uTexas Identity Manager – Version 2022.3.0
  • Change Log – Enterprise Authentication – v20225827090744
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