At a Glance
Annual Service Levels
IAM systems achieved the following availability metrics:
| Service | SLO | 2019 | 2018 | 2017 | 2016 |
|---|---|---|---|---|---|
| Enterprise Authentication | 99.491% | 99.989% | n/a | n/a | n/a |
| Multi-Factor Authentication | 98.900% | 100.000% | 100.000% | 100.000% | 99.917% |
| SailPoint IdentityIQ | 99.178% | 99.876% | 99.941% | n/a | n/a |
| Shibboleth | 99.300% | 99.936% | 100.000% | 99.970% | 99.942% |
| uTexas Enterprise Directory (TED) | 99.237% | 99.944% | 100.000% | 99.990% | 99.854% |
| uTexas Identity Manager (TIM) | 99.192% | 99.812% | 99.972% | 99.998% | 99.930% |
| UTLogin | 99.420% | 99.944% | 99.940% | 99.638% | 99.982% |
By Service
The IAM Team publishes detailed metrics for the following services:
For more metrics, see ITS Critical Services Availability.
