At a Glance
Annual Service Levels
Below are the Service Level Objectives (SLOs/targets) and Service Level Indicators (SLIs/achieved metrics) for IAM service availability.
| Service | Target | 2024 | 2023 | 2022 | 2021 | 2020 |
|---|---|---|---|---|---|---|
| Enterprise Authentication | 99.491% | 99.972% | 99.818% | 99.815% | 99.968% | 99.940% |
| Multi-Factor Authentication | 98.900% | 99.983% | 100.000% | 99.795% | 99.950% | 99.256% |
| SailPoint IdentityIQ | 99.178% | 100.000% | 99.994% | 99.499% | 99.972% | 98.275% |
| uTexas Enterprise Directory (TED) | 99.237% | 99.350% | 100.000% | 100.000% | 99.954% | 99.917% |
| uTexas Identity Manager (TIM) | 99.192% | 99.951% | 99.994% | 99.927% | 99.940% | 98.687% |
Over the Years
| Metric | 2024 | 2023 | 2022 | 2021 |
|---|---|---|---|---|
| Authentications | 56,077,651 | 57,485,236 | 56,442,790 | 51,683,427 |
| Enterprise Directory Searches | 3,229,072,508 | 3,546,445,122 | 3,170,817,345 | 2,781,687,703 |
| Public Directory Searches | 21,419,525 | 22,105,696 | 26,186,616 | 19,989,882 |
| Total Count of UT EIDs | 11,156,676 | 10,774,149 | 10,436,320 | 10,112,113 |
| EIDs Added | 374,572 | 310,224 | 240,188 | 135,103 |
| Password Changes | 413,814 | 192,005 | 354,136 | 326,545 |
