If your application is already integrated with Enterprise AuthenticationAuthentication Authentication is the act of determining that a person is who they claim to be. For more information, see our Concepts page., it may be challenging to determine if you need to submit a New Integration Request or an Integration Change Request. Here are some example use cases and the correct path to follow:
| Change Request | New Request |
|---|---|
| Add a new environment for an application which already has working EIDUT EID The University of Texas Electronic Identity (UT EID or EID) is the public records identifier for principals at the university. See our Concepts page for more information.-based authentication | Add a new application from a different vendor |
| Alert the IAMIAM Identity and Access Management (IAM) is a set of policies, processes, and technologies designed to ensure that the right individuals (identities) have the right access to resources within an organization. IAM involves managing and securing digital identities, controlling access to systems and data, and maintaining the confidentiality, integrity, and availability of information. Team to a change in your encryption or signing certificates | Add a new application from the same vendor (e.g., you have an existing integration with Jira and now want to integrate Confluence) |
| Notify the IAM Team of a change in your static metadata | Add a new entity id which is not a new environment for an existing integration. |
| Request that your integration be decommissioned/retired | |
| Request the release of additional attributes |
If you still require assistance determining if a Change Request or a New Request is more appropriate, please e-mail us at entauthn@utlists.utexas.edu to open a new ticket with our team. Be sure to include any relevant documentation from your vendor (or links to said documentation) to assist our review.
