Collaboration is a core value of the IAMIAM Identity and Access Management (IAM) is a set of policies, processes, and technologies designed to ensure that the right individuals (identities) have the right access to resources within an organization. IAM involves managing and securing digital identities, controlling access to systems and data, and maintaining the confidentiality, integrity, and availability of information. Team. We want to help your team succeed so that we can collectively further the University’s core mission.
ET Support Center
Front line support for IAM systems is provided by the ET Support Center. If you are not sure where to go or whom to contact, start here.
Phone: +1 512-475-9400
Email: help@utexas.edu
Online: https://ut.service-now.com/sp
Consultation
Is your CSUCSU College, School, or Unit planning on starting a project which will involve access management (ABACABAC Attribute-Based Access Control (ABAC) is a mechanism for managing of user access to information systems based on values of user attributes. Attribute-Based Access Control (ABAC) evaluates the access dynamically, using an algorithm that takes “attributes” as an input, and outputs access decision (allow/deny). The attributes are usually user attributes from the user profile, supplemented with context attributes, such as time of access and user’s current location. or RBAC), authenticationAuthentication Authentication is the act of determining that a person is who they claim to be. For more information, see our Concepts page., authorizationAuthorization Authorization refers to the act of determining whether an authenticated user is allowed to access a specific resource or take a specific action. For more information, see our Concepts page., directory services, identity lifecycle management, UT EIDsUT EID The University of Texas Electronic Identity (UT EID or EID) is the public records identifier for principals at the university. See our Concepts page for more information., or other topics related to identity and access management?
Reach out to the IAM Team at iam-integrations@utlists.utexas.edu early in your process and we can provide you with guidance and advice. In particular, we can help you make informed decisions early on so that you can avoid common stumbling blocks, saving your CSU time and effort.
Documentation
Technical Documentation
The IAM Team has assembled thorough technical documentation available to UT Austin departments at https://iamservices.utexas.edu/techdocs .
Vendor Documentation
Vendor-facing documentation is publicly available in our Vendor Guide to IAM at UT.
Non-Technical Documentation
End user-facing documentation can be found in the Identity and Access Management Knowledge category in UT ServiceNow.
Per-System Support
| Apollo Email: apollo@utlists.utexas.edu Technical Documentation: https://utdirect.utexas.edu/apollo/general_help.WBX |
| Enterprise Authentication Email: entauthn@utlists.utexas.edu Consultations: iam-integrations@utlists.utexas.edu Technical Documentation: https://pages.github.austin.utexas.edu/eis1-iam/entauthn-docs/ Requests: New Integrations | Existing Integrations |
| Guest Authentication Coming soon! |
| Multi-Factor Authentication (MFAMFA Authentication makes use of one or more factors of authentication: something you know (e.g., a password), something you have (e.g., your smartphone), or something you are (e.g., a fingerprint). Multi-Factor Authentication (MFA) makes use of two or more factors when authenticating you. For more information, see our Concepts page.) Email: mfateam@utlists.utexas.edu Technical Documentation: https://pages.github.austin.utexas.edu/eis1-iam/mfa-docs/ Requests: Alias | New Integration |
| OHSOHS The Organizational Hierarchy System (OHS) refers to the Department System by an anachronistic name. Contacts (OHSC) Email: ohsc-requests@utlists.utexas.edu Technical Documentation: http://help.financials.utexas.edu/ohs/ |
| SailPoint IdentityIQ (IIQIIQ SailPoint IdentityIQ (IIQ) is a group- and role-based authorization management service. See Identity Lifecycle Management for more information.) Email: sailpoint@utlists.utexas.edu |
| UT Directory FAQs: https://ut.service-now.com/sp?id=kb_article&number=KB0019879 |
| uTexas Enterprise Directory (TEDTED The uTexas Enterprise Directory (TED) is the University’s enterprise directory. See uTexas Enterprise Directory (TED) in the service catalog for more information.) Email: directoryteam@utlists.utexas.edu Technical Documentation: https://pages.github.austin.utexas.edu/eis1-iam/ted-schema/ Requests: New TED Service Account |
| uTexas Identity Manager (TIMTIM The uTexas Identity Manager (TIM) is the University’s identity manager. See uTexas Identity Manager (TIM) in the service catalog for more information.) Email: eidteam@utlists.utexas.edu Technical Documentation: https://pages.github.austin.utexas.edu/eis1-iam/tim-docs/ Requests: Admin Tool Access | Custom Self-Service UI | New Guest EID | New Service EID |
Non-IAM Team Systems
The services below are not supported by the IAM Team, however we collaborate with the groups who do provide support.
- Austin Active Directory
- Department System
- *DPUSER
- ID Center
- ID Photo Gateway
- Student Photo Roster
- University Community EID Listing
- UT Directory
- Virtual ID Cards
Incident Reports and Outages
Planned maintenance and outage alerts for IAM systems are posted on the UT ServiceNow Alerts & Outages page.
Information about historical outages is posted on ET Incident Reports.
Metrics
We publish our service metrics on our Metrics page.
Release Notes
Release notes for IAM Systems are posted on the News page.
Status Pages
Planned maintenance and outage alerts for IAM systems are posted on the UT ServiceNow Alerts & Outages page.
Duo, our 3rd party provider for Multi-Factor Authentication (MFA) posts incident reports at https://status.duo.com/#past-incidents .
Qualtrics, our 3rd party provider for forms such as the integration request form, posts their status at https://www.qualtrics.com/status/ .
