Collaboration is a core value of the IAMIAM Identity and Access Management (IAM) is a set of policies, processes, and technologies designed to ensure that the right individuals (identities) have the right access to resources within an organization. IAM involves managing and securing digital identities, controlling access to systems and data, and maintaining the confidentiality, integrity, and availability of information. Team. We want to help your team succeed so that we can collectively further the University’s core mission.
ET Support Center
The ET Support Center provides front-line support for IAM systems. If you’re unsure where to go or whom to contact, start here:
Phone: +1 512-475-9400
Email: help@utexas.edu
Online: UT ServiceNow
Consultation
Is your College, School, or Unit (CSUCSU College, School, or Unit) planning a project involving:
- Access management (ABACABAC Attribute-Based Access Control (ABAC) is a mechanism for managing of user access to information systems based on values of user attributes. Attribute-Based Access Control (ABAC) evaluates the access dynamically, using an algorithm that takes “attributes” as an input, and outputs access decision (allow/deny). The attributes are usually user attributes from the user profile, supplemented with context attributes, such as time of access and user’s current location. or RBAC)?
- AuthenticationAuthentication Authentication is the act of determining that a person is who they claim to be. For more information, see our Concepts page. or authorizationAuthorization Authorization refers to the act of determining whether an authenticated user is allowed to access a specific resource or take a specific action. For more information, see our Concepts page.?
- Directory services?
- Identity lifecycle management?
- UT EIDsUT EID The University of Texas Electronic Identity (UT EID or EID) is the public records identifier for principals at the university. See our Concepts page for more information. or other identity and access management topics?
Reach out to the IAM Team at iam-integrations@utlists.utexas.edu early in your process. We can provide guidance and advice to help you make informed decisions, avoid common challenges, and save your CSU time and effort.
Documentation
Technical Documentation
The IAM Team provides detailed technical documentation for UT Austin departments at:
https://iamservices.utexas.edu/techdocs
Vendor Documentation
Vendor-facing documentation is publicly available in the Vendor Guide to IAM at UT.
Non-Technical Documentation
End user-facing documentation can be found in the Identity and Access Management Knowledge category in UT ServiceNow.
Per-System Support
| System | Contact Email | Technical Documentation | Requests |
|---|---|---|---|
| Apollo | apollo@utlists.utexas.edu | Apollo Help | |
| Enterprise Authentication | entauthn@utlists.utexas.edu | Enterprise Authentication Documentation | New Integrations | Existing Integrations |
| Guest Authentication | guestauthn@utlists.utexas.edu | Guest Authentication Documentation | New Integrations | Existing Integrations |
| Multi-Factor Authentication (MFAMFA Authentication makes use of one or more factors of authentication: something you know (e.g., a password), something you have (e.g., your smartphone), or something you are (e.g., a fingerprint). Multi-Factor Authentication (MFA) makes use of two or more factors when authenticating you. For more information, see our Concepts page.) | mfateam@utlists.utexas.edu | MFA Documentation | Alias | New Integration |
| OHSOHS The Organizational Hierarchy System (OHS) refers to the Department System by an anachronistic name. Contacts (OHSC) | ohsc-requests@utlists.utexas.edu | OHSC Documentation | |
| SailPoint IdentityIQ (IIQIIQ SailPoint IdentityIQ (IIQ) is a group- and role-based authorization management service. See Identity Lifecycle Management for more information.) | sailpoint@utlists.utexas.edu | ||
| uTexas Enterprise Directory (TEDTED The uTexas Enterprise Directory (TED) is the University’s enterprise directory. See uTexas Enterprise Directory (TED) in the service catalog for more information.) | directoryteam@utlists.utexas.edu | TED Documentation | New TED Service Account |
| uTexas Identity Manager (TIMTIM The uTexas Identity Manager (TIM) is the University’s identity manager. See uTexas Identity Manager (TIM) in the service catalog for more information.) | eidteam@utlists.utexas.edu | TIM Documentation | |
| Admin Tool Access | Custom Self-Service UI | New Guest EID | New Service EID |
Non-IAM Team Systems
The IAM Team collaborates with other groups to provide IAM-related services. While we do not directly support the following systems, we work closely with the teams that do:
- Austin Active Directory
- Department System
- *DPUSER
- ID Center
- ID Photo Gateway
- Student Photo Roster
- University Community EID Listing
- UT Directory
- Virtual ID Cards
Incident Reports and Outages
- Planned Maintenance and Alerts: Visit the UT ServiceNow Alerts & Outages page .
- Historical Outages: Refer to the ET Incident Reports .
Metrics
We publish our service metrics on our Metrics page.
Release Notes
Release notes for IAM Systems are available on the News page.
Status Pages
- IAM Systems: Planned maintenance and alerts are posted on the UT ServiceNow Alerts & Outages page .
- Duo MFA: Incident reports for Duo are available at Duo Status .
- Qualtrics: Status updates for Qualtrics forms (e.g., integration request forms) can be found at Qualtrics Status .
