UT Service Desk
Front line support for IAMIAM Identity and Access Management (IAM) is a set of policies, processes, and technologies designed to ensure that the right individuals (identities) have the right access to resources within an organization. IAM involves managing and securing digital identities, controlling access to systems and data, and maintaining the confidentiality, integrity, and availability of information. systems is provided by the UT Service Desk. If you are not sure where to go or whom to contact, start here.
Phone: +1 512-475-9400
Email: help@utexas.edu
Online: https://ut.service-now.com/sp
Documentation
IAM service offerings are categorized into business services. For usage instructions, configuration information, answers to common questions, and basic troubleshooting please select the relevant business service below.
| Business Service | Service Offerings |
|---|---|
| Authentication | Enterprise AuthenticationAuthentication Authentication is the act of determining that a person is who they claim to be. For more information, see our Concepts page. Guest Authentication Multi-Factor Authentication (MFAMFA Authentication makes use of one or more factors of authentication: something you know (e.g., a password), something you have (e.g., your smartphone), or something you are (e.g., a fingerprint). Multi-Factor Authentication (MFA) makes use of two or more factors when authenticating you. For more information, see our Concepts page.) |
| Directory Services | uTexas Enterprise Directory (TEDTED The uTexas Enterprise Directory (TED) is the University’s enterprise directory. See uTexas Enterprise Directory (TED) in the service catalog for more information.) White Pages Service (WPSWPS The White Pages Service (WPS) is a directory back-end which supports the university’s web-based public directory.) |
| Group and Role Management | Apollo Enterprise Group Services (EGS) Organizational Hierarchy System Contacts (OHSC) SailPoint IdentityIQ (IIQIIQ SailPoint IdentityIQ (IIQ) is a group- and role-based authorization management service. See Identity Lifecycle Management for more information.) |
| Identity Management | UT EIDUT EID The University of Texas Electronic Identity (UT EID or EID) is the public records identifier for principals at the university. See our Concepts page for more information. Self-Service Tool UT EID Administrative Services uTexas Identity Manager (TIMTIM The uTexas Identity Manager (TIM) is the University’s identity manager. See uTexas Identity Manager (TIM) in the service catalog for more information.) |
Non-IAM Systems
The IAM Team works closely with other groups on campus to provide IAM-related services. The services below are not supported by the IAM Team, however we work closely with the groups who do provide support.
- Austin Active Directory
- Campus Security Systems
- *DPUSER
- ID Center
- ID Photo Gateway
- Student Photo Roster
- UT Directory
- Virtual ID Cards
Status Pages
Planned maintenance and outage alerts for IAM systems are posted on the UT ServiceNow Alerts & Outages page.
Duo, our 3rd party provider for Multi-Factor Authentication (MFA) posts their status at https://status.duo.com/.
Information Security
Identity and Access Management is very closely aligned with information security. For more information on information security, please review the following resources from our Information Security Office.
