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Values

Our team takes great pride in our values. We are:

Visionary and Holistic

We collaborate with our customers, governance, and peers to develop enterprise-focused strategies for identity and access management that align with the University’s mission.

A unified approach to identity and access management provides significant benefits to the University by fostering efficiency, consistency, and security. This approach delivers value across all levels of the organization, surpassing what can be achieved through siloed management of identity, authenticationAuthentication Authentication is the act of determining that a person is who they claim to be. For more information, see our Concepts page., and authorizationAuthorization Authorization refers to the act of determining whether an authenticated user is allowed to access a specific resource or take a specific action. For more information, see our Concepts page..

Collaborative

We value and respect the unique contributions of each team member. By working closely with our customers, we strive to understand and address their needs effectively.

Our team emphasizes cross-training, mentoring, workload sharing, and collaboration with peers. We actively engage stakeholders in our work to ensure alignment and success. Like our services, our team members are highly available and committed to delivering exceptional support.

Secure, Reliable, and Accessible

Our services play a critical role in protecting the University’s data, making security our top priority. However, the full value of our services can only be realized when they are also reliable and user-friendly.

We measure success by maximizing three key quality indicators:

  1. Is it secure?
  2. Is it reliable?
  3. Is it easy to use and accessible?

By focusing on these principles, we ensure our services and processes meet the highest standards for the University community.

Balanced

We are proud to employ a diverse and highly skilled workforce, featuring some of the best talent at the University. Our team strives to balance challenging, meaningful work with a fun and engaging work environment.

We recognize the importance of avoiding burnout. When we’re at work, we are focused and driven. When we’re away, we lead fulfilling lives so we can return energized and ready to advance the University’s mission.

Deliberate

We manage our work transparently, aligning with stakeholder expectations while considering the abilities and availability of our team members. Our priorities are clear and realistic to ensure effective delivery.

We continuously improve our processes and services by responding to campus needs and incorporating feedback from our team. We use University resources responsibly, advancing identity and access management while maintaining operational excellence.

Primary Sidebar

Recent News

  • Release Notes – Guest Authentication – Release 2026.2.0
  • Release Notes – Enterprise Group Services – Release 2026.2.0
  • Release Notes – midPoint – Release 2026.2.0
  • Release Notes – Duo Authentication Proxy – Release 2026.1.0
  • Release Notes – ADS Infrastructure – Release 2026.2.0

Need Help?

The ET Support Center provides front-line support for IAM systems. If you’re unsure where to go or whom to contact, start here:

Phone: +1 512-475-9400
Email: help@utexas.edu
Online: UT ServiceNow

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