Customer Service
The IAM team explains complex topics in a clear and concise manner that is tailored for each target audience.
We provide thorough and timely customer service so that our campus community gets the right answer from the right team.
Documentation
IAM documentation provides comprehensive support to staff and customers. It inspires confidence for the developer community because the documentation is maintained and provides clear examples.
Our public IAM documentation is regularly cited as the best documentation that peer institutions, vendors, and customers have ever seen. It exceeds industry standards.
Innovation
Never complacent: We regularly ask ourselves, “Is there a better way to do this?”
The IAM team’s cloud-native approach to service delivery leverages containerized applications, automated delivery pipelines, and infrastructure-as-code.
Problem Solving
Due to our collaborative and innovative problem solving no problem is too challenging for the IAM team.
The IAM team is regularly at the leading edge of technology to provide the best solution to problems.
Stability
IAM services provide a strong, stable foundation to the operations of the university.
Our use of monitoring tools provides valuable metrics and troubleshooting information that supports proactive and reactive stability of IAM services.
