Change Request

If you would like to make a change to an existing authentication integration, you can submit the

Integration Change Request Form

This form will create a ticket in UT ServiceNow. Our Integration Engineers will review your request and work with you to clarify any questions our team may have about your request.

Common reasons for submitting a change request include, but are not limited to:

• Request the release of additional end user attributes
• Notify us about a change in your static metadata
• Inform us that your SP has switched to dynamic metadata
• Alert us to a change in your SP’s encryption or signing certificates
• Request that we de-provision your SP

You may wish to refer to this documentation prior to making your request:

• KB0017671: Customer Metadata Requirements
• KB0018014: How do I enforce multifactor authentication on my application?
• KB0018076: Implementing Step-Up Multifactor Authentication with the Shibboleth SP
• KB0017849: Shibboleth Service Provider (SP) Examples
• KB0017850: SimpleSAMLphp Examples